As the dust settles from the all-important 2013 holiday buying surge period, and indeed all 2013 supply chain fulfillment activities, two critical areas have emerged as the most visible weak points for online and physical customer fulfillment.  The first is information systems and financial transaction security practices and the second is logistics and transportation capacity management. Each will and should drive critical agenda in 2014.

This author has contributed a guest posting on the Chainalytics blog regarding these important weak points and what initiatives supply chain and B2B teams should be undertaking in 2014 to prepare and address these needs.

Bob Ferrari