In this Supply Chain Matters blog we call reader attention to a soon to be published new episode of our Supply Chain Matters Podcast series.

Making Online Customer Deliveries Better

There is little question that global consumers have increasingly turned to online platforms as a preferred buying channel. Such trends were occurring before the pandemic and have been greater magnified during the pandemic. In 2021alone, in-store and online sales increased at a rate of 14.1 percent during the November thru December holiday customer fulfillment period according to data published by the National Retail Federation.

In fact, our 2022 Predictions for Retail Industry Supply Chains anticipates broader and more extensive deployments of online last mile delivery capabilities including the use of micro-fulfilment centers in expanded areas such as food, grocery and specialty retailing. With this shift toward multi-channel E-Commerce fulfilment comes ongoing logistics synchronization and last mile delivery planning and execution challenges. Last year especially brought to life the needs for managing and overcoming non-stop material availability, transportation or last mile logistics fulfilment challenges while keeping customers constantly informed as to the status of planned deliveries.

Speaking directly to such trending, our guest for our upcoming podcast episode is Kushal Nahata, responsible for driving the vision, strategy and ongoing growth for intelligent delivery platform provider FarEye.

With a mission to make logistics more efficient, predictive and organized, this technology provider has set out to build a technology platform that leading global enterprises across more than 30 countries have adopted.

In this podcast episode, Kushal describes the culture and technology fabric that are leading to the company’s increased customer adoption globally, and now in North America. Described is a relentless focus for placing customers at the center of everything related to timely and successful delivery experiences.

He describes the challenges being encountered among various online sectors, from pizza delivery, food and grocery to general merchandise, and how technology is addressing such business process and decision-making needs.

Further discussed in our conversation is Kushal’s insights and perspectives as how last mile delivery capabilities will evolve over the coming three to five years, and what are the most important criteria for businesses and logistics services providers to address in the coming future.

Episode 16: Online Fulfillment- Retailers Taking More Direct Control will be available for listening on the Supply Chain Matters platform next Tuesday, April 5th.

Make a note on your to-do list to have a listen and garner some added insights.


Bob Ferrari

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