The Supply Chain Matters blog announces availability of Podcast Episode 16- Making Deliveries Better- Retailers Taking More Direct Control with Kushal Nahata.

There is little question that global consumers have increasingly turned to online platforms as a preferred buying channel. Such trends were occurring before the pandemic and have been greater magnified during the pandemic. In 2021 alone, in-store and online sales increased at a rate of 14.1 percent during the November thru December holiday customer fulfillment period according to data published by the National Retail Federation.

Our Ferrari Consulting and Research Group’s 2022 Predictions for Retail Industry Supply Chains anticipates broader and more extensive deployments of online last mile delivery capabilities including the use of micro-fulfilment centers in expanded areas such as food, grocery and specialty retailing. With this shift toward multi-channel E-Commerce fulfilment comes ongoing logistics synchronization and last mile delivery planning and execution challenges. Last year especially brought to life the needs for managing and overcoming non-stop material availability, transportation or last mile logistics fulfilment challenges while keeping customers constantly informed as to the status of planned deliveries.

Our featured podcast guest for this episode is Kushal Nahata, responsible for driving the vision, strategy, and growth for intelligent delivery platform provider FarEye.

A dynamic leader, Kushal drives the culture of customer-first which enables teams to deliver value to Far Eye’s 150 plus clients globally. He is passionate about enabling digital transformation in the logistics industry and is constantly working towards empowering companies to champion operational efficiency and customer experience. Under his leadership, FarEye has achieved an impressive growth rate with rapid geographical expansion. Kushal enjoys training budding entrepreneurs and guiding them through their journey. He has been mentioned in the coveted 40under40 list by Business World and The Top 25 Software CEOs of Asia for 2020 by The Software Report.

In this podcast episode, Kushal describes the culture and technology fabric that are leading to the company’s increased customer adoption globally, and now in North America. Described is a relentless focus for placing customers at the center of everything related to timely and successful delivery experiences.

Given the ongoing uptick in B2B and B2C, he shares his passion that retailers and companies must refocus on the delivery experience because this is where they will win or lose customers.  Focusing on orchestration, real-time visibility and customer experience remain pivotal.

Described are the challenges being encountered among various online sectors, from pizza delivery, food and grocery to general merchandise, and how technology is addressing such business process and decision-making needs.

Further discussed in our conversation is Kushal’s insights and perspectives as how last mile delivery capabilities will evolve over the coming three to five years, and what are the most important criteria for businesses and logistics services providers to address in the coming future.

This Episode 16 podcast recording can be listened to by clicking on the below embedded Supply Chain Matters Podcast web link hosted by the Spreaker platform.

After listening, readers can at their leisure further browse our entire menu of prior published podcasts featuring various noted guests by accessing our dedicated podcast menu page.

Previously published Supply Chain Matters Podcast Episodes are also available for listening on Apple Podcasts, Amazon Podcasts, iHeart Radio, Google Podcasts, Spreaker and Spotify.

We continue to line up additional thought leader guests with perspectives of what to anticipate in 2022 in specific areas of supply chain product demand and supply network capability thinking and directions. Stay tuned for updates for forthcoming episodes.

Please feel free to contact me with your requests for additional timely topics.


Bob Ferrari

© Copyright 2022, The Ferrari Consulting and Research Group and the Supply Chain Matters® blog. All rights reserved.


Listen to “Episode 16: Online Customer Fulfilment- Retailers Taking More Direct Control” on Spreaker.