The Supply Chain Matters blog has expressed an ongoing commitment to pass along important information to emergency responders, supply chain management functional and technology teams during the ongoing COVID-19 outbreak crisis.

Part of that effort has been sharing information that we have received from certain technology providers offering forms of complimentary technology services that are being offered to response teams. COVID-19 China outbreak

In our prior blog posting, we shared offers from Dynamic Route Optimization software provider Route4Me and supply chain incident management technology provider Elementum.

We can now echo an additional two offers.


Machine Learning Based Predictive Logistics

New Delhi based FarEye, a machine learning-based predictive logistics platform designed to streamline operations, is now making the provider’s FarEye SERVE platform complimentary to a variety of organizations in light of the COVID-19 pandemic.  FarEye SERVE is delivery optimization software designed for organizations who are handling large surges in home deliveries with available drivers, that quickly need to onboard part-time drivers and make deliveries contactless.

The complimentary offer is being made to:

  • Organizations making home deliveries of daily essential items- like groceries, food, medicines.  This will be in effect until June 30, 2020
  • Deliveries to hospital sites and for supply of food and medicines for non-government organizations that are responding to COVID-19 crisis until September 30, 2020

These organizations can use this technology remotely and instantly by registering online.

The offering, FarEye SERVE will allow partners to:

  • Increase coverage and deliveries through intelligent routing
  • Provide contactless deliveries through wallet-enabled app with no card and cash transactions
  • Onboard temporary staff immediately
  • Provide a smartphone app for drivers to ensure real-time communication with customers
  • Remote instant go-live to commence operations


FarEye will be on-boarding the businesses remotely and instantly and will offer services to businesses of any size, who are moving goods from stores to customers and hospitals where impacted patients reside.

Kushal Nahata, CEO of FarEye indicated in a press release:

If you are a retailer of essential services, we understand that you are facing some tough times as the onus of making sure essential commodities reach your customers is your responsibility. We would like to help such retailers get better enabled to deal with business continuity. Our vision is to ensure nobody is deprived of essential supplies during these tough times


Digital Communications

Technology provider PagerDuty has announced efforts to help organizations including:

  • Healthcare organizations with 20 free licenses for six months. Now, more than ever, healthcare organizations need to be ON — whether it’s managing a minute-to-minute COVID-19 response or ensuring that systems to manage care and ensure patient trust are working perfectly.
  • Six free PagerDuty licenses for six months for any business that isn’t already on PagerDuty in an effort to help companies, large and small, across industries transition to distributed work during the coronavirus crisis.

In addition, through its social impact arm,, the company is providing financial support to the Silicon Valley Community Foundation’s COVID-19 Response Fund, the CDC Foundation, and the UN Foundation / WHO COVID-19 Solidarity Response Fund.

This offer along with sign-up information is described in a company internal blog.

Chief Executive Jennifer Tejada indicates in-part in this blog:

As a company founded to help developers respond to mission-critical issues, we are grateful for the sacrifices of those on the front line of medical response and for teams across the healthcare industry who are working around the clock to provide critical care and protect us.” She further states: “Now, more than ever, these organizations need to be prepared, available, and “always on.” Whether it’s managing your minute-to-minute COVID-19 response or ensuring that your systems to manage care and ensure patient trust are working perfectly, PagerDuty can help healthcare organizations respond to this crisis.”


Once again, this blog will continue to pass along these outreach efforts from technology providers as we receive them.


Stay safe and prudent.

Bob Ferrari, Founder and Executive Editor

Note to readers: The Supply Chain Matters blog receives no compensation for sharing the above announcements- we do so as our commitment to help in COVID-19 response.