On the eve of Cyber Monday we have provided a guest blog commentary on the Infosys Supply Chain Management blog on updating how retailer multi-channel operations (MCO) capabilities will be challenged in the current 2011 holiday buying season.

We had noted previously that while overall holiday shopping sales will not increase significantly overall, the real story will be reflected on how both online and physical retailers capture the interests and buying motivations of far more tech-savvy and mobile empowered consumers. The initial indicators of retail and online activity are indeed reflecting a more empowered consumer and are testing back-end supply chain fulfillment capabilities.

Readers can view the full commentary at this link.