Home Improvement retailer Lowe’s continues with a recruiting a new senior leadership team naming Donald Frieson as new head of supply chain management.

Bowing to activist investor pressures, Lowe’s named former JC Penny CEO and prior Home Depot senior executive Marvin Ellison as the new CEO of this U.S. based home improvement retailer effective in July.  The move was reportedly precipitated by increasing pressures to increase this home improvement retailer’s stock value.

Lowe's Home Improvement
Ellison has since wasted little time in making subsequent key senior executive leadership changes

In July, former Home Depot executive Joseph M. McFarland was named Vice President of Stores, reporting directly to the CEO. McFarland came to Lowe’s with more than 25 years of retail operations experience and more than two decades of home improvement retail experience at Home Depot, including the implementation on omni-channel initiatives. He most recently served as EVP and chief customer officer at JCPenney, overseeing that retailers  retail stores, operations, and merchandise strategies, which had to be a very difficult challenge.

According to the Lowe’s announcement, Frieson was appointed as Executive Vice President of Supply Chain, responsible for the company’s distribution centers, logistics, global sourcing, transportation, and delivery services. Frieson will also directly report to CEO Ellison. Mr. Frieson is noted as a seasoned executive with more than 30 years of operations and supply chain experience, including 19 years at Walmart. He most recently served as chief operating officer at Sam’s Club, a division of Walmart, where he was responsible for all club operations, including supply chain for more than 650 locations in the U.S. and Puerto Rico. Among other prior roles at Walmart were leadership of more than 30 distribution centers that supplied merchandise to nearly 1,600 Walmart stores, supercenters, and neighborhood markets in the eastern U.S.  Prior to joining Walmart, Frieson had a 12 years stint working for Schneider National Carriers, where he developed operations and logistics expertise in the trucking industry.

Supply Chain Matters has provided many prior commentaries related to the termed home improvement retailer wars involving Home Depot and Lowe’s. Interesting enough, in 2010, Home Depot was a laggard to the supply chain capabilities of Lowe’s.
During the bulk of 2010, the Depot embarked on a $250 million investment in improved supply chain capabilities on both supply chain operations and planning. There was a rather large effort to shift inventory replenishment strategies toward more centralized planning, which included the majority of inbound inventory activity moving through 19 regionalized flow-through deployment centers. Additional investments were made in mobile customer service devices for sales associates, inventory optimization, supply chain network design and inventory forecasting technology which were all part of a three-year effort focused on supply chain transformation. The essence of these ongoing initiatives from Home Depot were an avoidance of a previous ‘big IT’ approach in favor of concerted investments in specific supply chain related process enablement capabilities. Approaching the latter half of 2012, the gap between these two retailers had totally reversed with Home Depot discernibly in the lead spot in terms of supply chain enablement of business results. The Depot’s fiscal Q2 earnings increased 12 percent while revenues rose 2.1 percent. Interestingly enough, transactions with a value exceeding $900 grew 3.4 percent as demand for appliances, kitchen and bath remodeling, flooring and other big-ticket items increased as a result of robust direct ship fulfillment programs jointly implemented with manufacturers.

Lowe’s, on the other hand, switched gears and became laggard.  In the same 2012 time period Lowe’s reported a 10 percent decline in quarterly earnings on top of percentage point declines in revenues. Over the past year, Non-performing stores were closed while attempts were made to pare down a perceived bloated overhead structure. Since that time, a series of disappointing financial performance reports have raised Wall Street’s and activist investor concerns regarding the increasing gap with its prime competitor.
From our viewpoint, that was not a reflection so much on Lowe’s supply chain support teams, but rather too many years of an  overall strategy that weighted product merchandising above over supply chain business process and technology investment.  Another was the realization that today’s demands for supporting omni-channel customer fulfillment not only include modernized logistics, but comprehensive supply chain planning and supply network direct-ship capabilities.

Moving Forward
One of the interesting facets of CEO Ellison’s management background is his prior Home Depot operations management experience serving as both EVP of U.S. Stores, along with a number of prior positions leading logistics and distribution center operations. That experience should bring sensitivity to the need for integrating business operations and decision-making processes among store and online merchandising, supply network and logistics management.  A combination of both prior Home Depot and Walmart operations management experience among the three key executives named thus far could be interesting.
However, a lot of work remains, and the open question remains the ongoing patience  existing stockholders will be able to endure. It took Home Depot over four years and hundreds of millions to advance its supply chain capabilities.
The good news is that the number two key executive hire was new leadership in supply chain management.
© Copyright 2018. The Ferrari Consulting and Research Group and the Supply Chain Matters® blog. All rights reserved.