In late November this author penned a guest commentary on the Infosys Supply Chain Management blog that outlined our belief that retailers should anticipate different supply chain fulfillment capabilities for the upcoming 2011 holiday buying season.
Because of the reality of a rather challenging year of supply chain disruptions in 2011, we warned on the possibility of retailers not having the most popular and desired products the consumer wanted because suppliers would fall short of meeting holiday demand spikes. We just posted an updated guest commentary, The Real Headline for the 2011 Holiday Buying Season- Need for Balancing Retailer Online and Fulfillment Process Investments, noting that initial evidence thus far, particularly what occurred at Best Buy again drive home the premise that investments in multi-channel operations (MCO )and responsive supply chain inventory management are often the best complement to effective multi-channel and online commerce plans.
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